Privacy Policy
Effective Date: August 10, 2026
Community Glow Senior Placement & Resource Services™ (“Community Glow,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, submit a form, request assistance, purchase a product or service, communicate with us, or participate in a referral.
By using this website or submitting information to Community Glow, you acknowledge the practices described in this Privacy Policy.
Information We May Collect
Depending on how you interact with Community Glow, we may collect the following categories of information:
Contact Information
This may include:
Name
Email address
Telephone number
Mailing address, when needed
Preferred contact method
County, city, or general service location
Family and Care-Related Information
When you request senior-care navigation, placement assistance, hospital-to-home support, caregiver support, resource research, or family-care organization, we may collect information such as:
The name and relationship of the person requesting assistance
The name and age range of the senior or family member needing assistance
General care needs and living situation
Preferred geographic area
Type of senior-living or care option being explored
Budget or anticipated care costs
Desired timeline
Level of urgency
Caregiver or family-support information
General information about mobility, equipment, medications, appointments, or household needs
Information needed to research resources or coordinate a requested service
Please provide only the information reasonably necessary for Community Glow to understand and respond to your request.
Referral Information
If you are referred by a social worker, discharge planner, care provider, church, senior program, community organization, family member, or other professional, we may receive:
Your name and contact information
The referring person’s name, title, organization, and contact information
The general reason for the referral
Your county or general location
The type and urgency of assistance requested
Confirmation that you agreed to be contacted
If you refer another person, you represent that you have permission to provide their information and that they have agreed to be contacted by Community Glow.
Purchase and Transaction Information
When you purchase a product or service, we may collect:
Name and contact information
Billing or shipping information
Products or services purchased
Transaction date and amount
Order status
Service preferences and information needed to fulfill the order
Payments are processed by third-party payment providers. Community Glow generally does not receive or retain your complete payment-card number.
Family Care Hub and Personalized Setup Information
If you purchase a personalized Family Care Hub, Notion setup, binder setup, or similar organizational service, we may collect the information and preferences necessary to create and personalize that system.
You control what information you place in your completed Family Care Hub or organizational system. Please do not submit original medical records, Social Security numbers, banking credentials, account passwords, or other information that is not necessary for the requested service.
Communications
We may retain information contained in:
Emails
Telephone calls and voicemail messages
Contact forms
Inquiry forms
Service-request forms
Follow-up communications
Feedback or testimonials you voluntarily provide
Website and Technical Information
When you visit the website, the website platform and connected service providers may automatically collect information such as:
Internet Protocol address
Browser and device type
Operating system
Pages visited
Referring website
Approximate location
Date and time of access
Website interactions
Cookie and analytics information
How We Collect Information
We may collect information:
Directly from you
From a family member or authorized representative
From a professional or community referral source
Through Fillout forms or other online forms
Through our website and online store
Through email, telephone, or other communications
Through purchases and service requests
Through cookies, analytics, and website technologies
From senior-care communities, service providers, or referral partners when coordinating assistance you requested
How We Use Information
Community Glow may use information to:
Respond to inquiries and requests for help
Provide senior placement, resource navigation, family-care organization, concierge, or caregiver-support services
Research senior-living communities, care providers, products, programs, and community resources
Contact participating providers or referral partners at your request
Coordinate calls, tours, referrals, purchases, or requested services
Create personalized Family Care Hubs, binders, plans, lists, or organizational systems
Process purchases and deliver products or services
Maintain service, referral, order, and follow-up records
Communicate about your request, purchase, appointment, or service
Improve our website, forms, products, resources, and customer experience
Prevent fraud, misuse, security incidents, or unlawful activity
Comply with legal, tax, accounting, and recordkeeping obligations
Protect the rights, safety, and property of Community Glow and others
We will not use care-related information to diagnose medical conditions, determine the appropriate level of care, or make medical decisions.
When Information May Be Shared
We may share information only as reasonably necessary for the purposes described in this policy.
Website and Business Service Providers
Information may be processed or stored through providers that help operate Community Glow, including:
Hostinger or other website-hosting providers
Fillout or other form providers
Notion or other database and organization platforms
Payment processors and ecommerce providers
Email and communication providers
Website analytics and security providers
Contractors assisting with authorized administrative or technical work
These providers process information according to their own terms, privacy policies, and service arrangements.
Senior-Care and Referral Partners
With your direction, authorization, or as reasonably necessary to provide requested assistance, we may share relevant information with:
Senior-living communities
Residential care or board-and-care homes
Home-care providers
Hospice or community-service organizations
Transportation, meal, equipment, or support-resource providers
Other professionals or organizations involved in a referral you requested
We will attempt to limit shared information to what is reasonably necessary for the inquiry or referral.
Community Glow may receive a referral fee from a participating senior-living community or care provider following a successful placement or referral. Applicable referral relationships will be disclosed. Community Glow does not represent every provider or community available.
Legal and Safety Reasons
We may disclose information when reasonably necessary to:
Comply with applicable law, legal process, or a lawful government request
Investigate fraud, misuse, or security concerns
Protect the safety, rights, or property of Community Glow, our customers, or others
Establish, exercise, or defend legal claims
Business Changes
Information may be transferred as part of a merger, sale, reorganization, financing, or transfer of some or all business assets, subject to applicable law.
Sale of Personal Information
Community Glow does not sell personal information for money.
We do not intentionally use family-care information for cross-context behavioral advertising. Third-party website, analytics, or payment providers may collect technical information according to their own privacy policies and settings.
Cookies, Analytics, and Tracking Technologies
Our website and service providers may use cookies or similar technologies to:
Keep the website functioning
Remember preferences
Understand website traffic and performance
Detect security problems
Improve the website and visitor experience
You may be able to limit cookies through your browser or device settings. Disabling cookies may affect how some website features function.
Because browser-based “Do Not Track” signals are not interpreted consistently across websites and service providers, our website may not respond uniformly to every signal. You may use available browser, device, cookie, or privacy settings to manage tracking preferences.
Sensitive Information and Medical Records
Community Glow is a nonmedical senior-care navigation, research, organization, concierge, and referral service. Community Glow is not a healthcare provider and does not represent that its ordinary website forms, email, or business systems are designed for emergency or clinical communications.
Please do not submit:
Complete medical records
Social Security numbers
Banking or payment-card credentials
Insurance account passwords
Medical portal passwords
Copies of government identification unless specifically and lawfully requested
Information unrelated to the service you are requesting
If limited health-related information is voluntarily provided, we use it only as reasonably necessary to understand the request, provide the selected service, coordinate an authorized referral, maintain appropriate business records, or comply with the law.
Do not use this website or its forms for medical emergencies. Call 911 or an appropriate emergency service when immediate assistance is needed.
Information About Another Person
If you submit information about a senior, family member, client, or another person, you confirm that:
You are authorized to provide the information, or
You have the person’s permission to provide it, and
The information is accurate to the best of your knowledge.
Professionals making referrals should confirm that the family or individual agreed to be contacted. Do not submit medical charts, clinical records, or unnecessary sensitive information through a general referral form.
Data Retention
We retain information only for as long as reasonably necessary to:
Respond to the request
Provide and document services
Maintain referral, transaction, and follow-up records
Meet legal, tax, accounting, insurance, or business obligations
Resolve disputes
Enforce agreements
Protect against fraud or misuse
Retention periods may vary depending on the type of information, the service provided, and applicable requirements.
Information Security
Community Glow uses reasonable administrative and technical practices intended to protect information against unauthorized access, loss, misuse, or disclosure.
However, no website, email system, online form, database, payment system, or internet transmission can be guaranteed completely secure. You provide information electronically at your own risk and should avoid submitting unnecessary sensitive information.
Your Privacy Choices and Requests
You may contact Community Glow to:
Ask what personal information we maintain about you
Request correction of inaccurate information
Request deletion of information, subject to legal and business-record exceptions
Withdraw permission for future referral communications
Unsubscribe from promotional emails
Ask questions about how your information is used
We may need to verify your identity or authority before completing a request. Some information may be retained when required for legal, tax, accounting, fraud-prevention, transaction, or dispute-resolution purposes.
Submit privacy requests to:
hello@communityglowseniors.online
California Privacy Notice
California residents may have privacy rights under applicable California law. The specific rights available depend on the law and whether that law applies to Community Glow.
Where applicable, those rights may include requesting access to, correction of, or deletion of personal information and receiving information about how personal information is collected, used, or disclosed.
Community Glow will not discriminate against an individual for making a privacy request protected by applicable law.
Children’s Privacy
Community Glow’s website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13.
If you believe a child has submitted personal information to us, contact hello@communityglowseniors.online so we can review and, when appropriate, remove it.
Third-Party Websites and Services
Our website may link to senior-care communities, government programs, community organizations, online stores, service providers, or other third-party websites.
Community Glow does not control and is not responsible for the privacy, security, accuracy, availability, or practices of third-party websites or services. Review each third party’s privacy policy before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy as our website, services, technology, referral relationships, or legal obligations change.
The updated version will be posted on this page with a revised effective date. Your continued use of the website after an update means that you acknowledge the revised policy.
Contact Us
For questions, privacy requests, or concerns regarding this Privacy Policy, contact:
Community Glow Senior Placement & Resource Services™
Email: hello@communityglowseniors.online
Website: communityglowseniors.online